COLOR NOTE
Please note that because every computer monitor displays color differently, Shop Elle Decor will not be held responsible for variations between the actual product color and how it is displayed on your screen. Many items are meant to have an old/vintage look to them, so please take that into account when ordering items.
RETURN POLICY
If you would like more information regarding color, dimensions, materials, stock, etc. please email customer service at info@shopelledecor.com BEFORE placing your order.
All products are FINAL SALE. If your product arrives damaged or defective, you will need to contact customer service at info@shopelledecor.com to request a Return Authorization Number (RA) and replacement. An email MUST be accompanied by photo evidence within 24 hours of receiving the merchandise. Because Return Authorization is provided by our suppliers, the time in which you will receive the (RA) will vary depending on the product ordered. Please note that the Return Authorization Number (RA) is valid for only 7 days and the item must be shipped back within this time. Please note any item shipped back without a Return Authorization (RA)will not be accepted and will be returned to you without a refund. *For returning damaged items, please see Defective Products or Damaged Shipping.
BACKORDERED/DISCONTINUED ITEMS
Please note, that estimated ship dates all are subject to change. Our team will communicate updates on backorder, discontinued, or delayed items through a status update. If an item is back-ordered, this is not grounds for cancelation. All sales are final. For additional stock information, please email info@shopelledecor.com prior to purchasing. If an item becomes discontinued, it is eligible for cancellation (for store credit only). All sales are final.
All availability is subject to change without notice either before or after the given date. Please reach out to info@shopelledecor.com for any questions regarding the availability of a product PRIOR to purchasing.
*In-stock items lead times are also subject to delays due to the high volume of orders during the holiday season.
PRODUCTS
Orders will be processed Monday-Friday 9:00-4:00 CST
Please note that some items may possibly arrive in more than one box and may require assembly. When ordering products, the customer is accepting responsibility for any assembly that is required of the product(s). ShopElleDecor, UPS, or the freight company IS NOT responsible for the assembly of any and all product(s) that are purchased from ShopElleDecor. All products will be drop shipped to the residential address provided at checkout. For an additional charge, our freight company can provide inside delivery. (See Shipping & Delivery)
FURNITURE, LIGHT FIXTURES, AND MIRRORS
Finish variations: Many furniture pieces are made from wood; each piece of wood will not be exactly the same. Depending on the climate in your area, wood (just like hardwood floors) may expand or contract varying on the level of humidity. Variables in your home, such as dryness or humidity, may cause splitting which won’t affect the structural integrity of your piece and is NOT to be considered defective.
Furniture made out of reclaimed wood products will often have visible knots and cracks, as per a characteristic of the species of the wood, and is NOT to be considered defective. Slight discolorations from knots and grains (may be more apparent in light color finishes), which may bleed through, should NOT be considered defective in craftsmanship. All wood products from our vendors are durable but are not indestructible. Many of our vendors custom mix paint for finishes, so each product will be uniquely different. Any items made from natural products such as but not limited to limestone, marble, alabaster, and granite may have variations, which occur naturally, and no two will be the same. You should expect variations in these pieces and they will not be seen as defects.
Estimated Shipping and Delivery Times
Note that estimated shipping times are based on the availability of the product(s). If the product(s) you have ordered is on backorder or out of stock, we will contact you with the earliest shipping date available. If a problem exists with your order or a product is no longer available, we will contact you as soon as possible. For stock availability, email customer service at info@shopelledecor.com BEFORE placing your order. Circumstances may arise with our vendors that can cause a delay with products. Once you have placed your order, you are only eligible for store credit. ALL SALES ARE FINAL.
Shipping & Delivery
Please be aware there are variables out of our control, that may cause delays, we, at Shop Elle Decor, will do everything in our power to best accommodate your delivery needs in a timely manner. Occasionally, circumstances may arise with our vendors that may result in a delay in the delivery of your item(s). Please note that shipping times for large items, (furniture, large light fixtures, and some rugs) are approximately 3-4 weeks from the time that the item(s) become available and are scheduled for pickup from our vendors.
Freight companies usually schedule deliveries Monday through Friday between the hours of 9:00 a.m. and 5:00 p.m. The freight company will contact you prior to delivery to schedule a delivery date and time. Please note this time frame can range from a 2-4 hour block. Please contact the carrier as soon as possible if you need to reschedule the delivery (additional charges may apply). You will be charged a delivery trip fee if a scheduled appointment is missed so please contact the freight company as soon as possible to reschedule so as to not incur any additional charges. Please do not schedule the item/items to be delivered when no one is home to receive them.
For standard freight delivery, our shippers will deliver furniture to your driveway. If you would like your item(s) placed inside the threshold of your home that would be “Inside Delivery” for an additional fee of $150 at checkout. This Inside Delivery charge does not include bringing the item(s) upstairs, unpacking items, or disposing of any packing materials. Inside Delivery only includes bringing the item(s) into the threshold of your home.
Types of Delivery
Delivery is dependent upon the company from which the product is purchased. All items will ship UPS or freight.
Damaged Products/Shipping Claims
Upon accepting and signing for your delivery, all merchandise must be carefully inspected for any damages or defects that may have occurred during transit. The package must be broken down to ensure you are able to inspect every part of the item from all angles. At the time of delivery, please note any visible damages to the box and/or merchandise on the delivery receipt. If visible damage is noted on the BOL/Delivery receipt, you may refuse the merchandise but MUST contact customer service at info@shopelledecor.com within 24 hours to make a claim. For all products that are defective/damaged, photo evidence MUST be accompanied by the claim.
If your order is received with concealed damage, you must report the damage within 1 business day by contacting customer service at info@shopelledecor.com. Photo evidence MUST be accompanied. Failure to report product damages within the time allotted will result in Shop Elle Decor voiding your claim.
Wrong Product Received
If for some reason you receive the wrong product in your shipment, please notify customer service within 1 business day by emailing us at info@shopelledecor.com. You MUST provide photo evidence.